Blank
For those, who create user experience
5 principles of service design
Go through 4 stages of service design with your project

Module instructors – experts & practitioners
Cases of our clients
Benefits of working with SAMSONOWA & Partners
Choose the best fitting format
Team workshop
- 4 days 8 hours
- 4-5 teams of 5 people
- Offline / online project work
- Preliminary user research
- Invited experts
- Service roadmap
- Report with workshop results
Offline training
- 2 days 8 hours
- 4-5 teams of 5 people
- Offline project work
Online training
- 4 days 3 hours
- 4-5 teams of 5 people
- Online project work
Apply and we will reach you
Module participants testimonials
Frequently asked questions
Each team goes through a stage at which it is necessary to decide what to create. There are different approaches, and we want to offer you a user-centered approach. This means that instead of first creating a product and then pushing it to the market, we immediately work on a solution together with the user. Together we will figure out what kind of product customers need and test the prototype of the idea with real users.
There is room for innovation in every industry without exception. In progressive industries, it may be easier to apply design thinking or agile development, but in a conservative industry, implementing such methodologies will be much more beneficial. If you have conservative competitors, small performance improvements can easily make you stand out. In addition, a fresh look at daily operations can inspire you to enter a new market or a new client.
Of course you can, and you should! But sometimes companies have difficulty coming up with a new product for the market. This is where the design thinking methodology comes in, helping to create the product that the client really wants. Together we will go through the stages of design thinking and develop a product concept that will ensure your success in the market. You can read more about design thinking here.