Even more details
One of the necessary safety requirements for medical institutions in the Russian Federation is the presence of special air purifiers in all rooms where patients are located. Only a few companies produce such purifiers and supply them to all hospitals and clinics. There is no such requirement in other countries, so it is almost impossible to find foreign manufacturers of such equipment. All standard medical purifiers are either convenient for maintenance, but are huge and ugly, or vice versa, they are nice looking, but require several hours to replace the filter inside. None of these solutions suited the Scandinavia project team, so they organised a special tender among the producers. The goal was to find a supplier who is ready to combine the necessary functional and sufficient visual design in one device. In the end, only one company agreed to develop the suitable option – devices which are convenient for technical service, and at the same time fit into the overall interior of the future clinic.
Chairs and beds for moving patients are another example of how the team took into account the needs of various stakeholders. Such chairs should be quickly accessible wherever emergency assistance might be required. Initially, it was planned to have them in a neutral color, not to attract the attention of patients. However, such chairs have to be visible, so that the staff can instantly find them. As a result, the team decided to make them in a bright green color, easily noticeable, but still within the general visual design of the building, and place them in the corridors in a way that they could be seen from everywhere.
Even though paying attention to every detail takes a lot of effort and time, this approach pays off in the end. Choosing simple and cheap solutions only helps to save resources in the short run. However, long-term this strategy loses, because it does not focus on the real needs of people, and therefore cannot meet their expectations.